When administrators at John Knox Village of Florida, Inc., life plan retirement community sought to enhance their approach to diversity, equity and inclusion, they looked more acutely in the last seven years within their Pompano Beach community — and outward to the marketplace.
Traditional senior-serving, retirement and life plan communities at the time existed in a “sea of sameness,” said Monica McAfee, the chief marketing and innovation officer. Her team envisioned a way to set the community…
