In 2021, 1.6 million Medicaid beneficiaries in North Carolina moved from a fee-for-service Medicaid model to a managed care system known as N.C. Medicaid Managed Care. In this plan, the state pays a set amount per beneficiary each month to the private plan, and then the plan pays for any health care services received by the beneficiary.
“With such a major change affecting a vulnerable population, there was concern about enrollee awareness and engagement in the transition to the new private plans…
