Ask a group of people what they believe the most expensive area of a health care facility is, and you likely will get answers like surgery, laboratories and screening rooms.
What you probably won’t hear is the correct answer: the waiting room.
Despite this unassuming and often overlooked space providing little to no revenue, its existence is still important. Navigating the complexities of health care is a process, with the waiting room being a necessary first step for patients and providers alike.
The…
