4 strategies for successful digital transformation

Digital demands on companies skyrocketed following the onset of the pandemic as workers went remote and consumers spent more time online. One report from customer engagement platform Twilio shows that COVID-19 accelerated companies’ digital communications strategy by an average of six years while 97% of enterprise decision makers believe the pandemic sped up their company’s digital transformation.

However, 70 percent of large-scale change programs don’t reach their stated goals, according…

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