Bringing CX to home buying in Austin

Unless you’re living under a rock, you know that the housing market in Austin is a tale of abundant demand and limited supply, and mortgage rates are closer to the 50-year average than recent historic lows. But if you’re Austin-based Joel Richardson, who joined VeraBank this fall, and is one of the top 1% of mortgage lenders nationwide*, no problem.

Here’s how his unique customer experience (CX) tactics are relevant to the Austin business community:

For self-employed customers, VeraBank offers…

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