“I learned that when you have to scale the business, you can do big things fast,” says Tim Spence, president and CEO of Fifth Third Bank.
Fifth Third’s employees – including the nearly 500 in Charlotte – made nearly 5 million wellness calls to customers, gave loan forbearance to 120,000 customers and processed $9 billion in PPP loans and stimulus during the early days of the pandemic. Employees embraced the bank’s mission to be a bank that people value and trust.
Spence shared his…
