Managing through adversity: The decade of the 20’s has so far presented a challenging leadership test


“I learned that when you have to scale the business, you can do big things fast,” says Tim Spence, president and CEO of Fifth Third Bank.

Fifth Third’s employees – including the nearly 500 in Charlotte – made nearly 5 million wellness calls to customers, gave loan forbearance to 120,000 customers and processed $9 billion in PPP loans and stimulus during the early days of the pandemic. Employees embraced the bank’s mission to be a bank that people value and trust.

Spence shared his…

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