Charlotte's Truist Financial Corp. (NYSE: TFC) landed in last place among big banks for customer satisfaction with its mobile app and online banking services, according to a recent study from J.D. Power and Associates.
Truist, which formed when BB&T and SunTrust merged in late 2019, received a score of 814 out of 1,000 for mobile app satisfaction and 801 for online banking. The bank recently revamped its digital services, fully rolling out a more unified customer platform in the first quarter as…
