Customers will switch banks due to poor service. Here’s how AI can help

In an uncertain economy, banking customers want clear guidance and familiarity from their financial institution — and they’re not afraid to move their money if they’re not satisfied. Improved customer service in banking should be your focus, as people have grown to expect easy digital services and personalized support from their bank. Artificial intelligence (AI) can help you meet those expectations – anytime, anywhere, and on customers’ preferred channels.

In the last year, we found…

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