Survey: What customers want most from their financial institutions

Wouldn’t it be great if your financial institution knew what you needed — before you needed it? One of the biggest financial services trends we’ve seen recently is that people want a steady hand to guide them in money matters. According to our latest study, while 73% of consumers surveyed said they expect their financial institution to anticipate their needs, only 37% said theirs do.

We asked more than 6,000 financial consumers worldwide about their expectations, experiences and desires to…

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