Business leaders seeking to transform their operations first need to understand the key catalysts that will initiate that transformation. It needs to be a strategic endeavor, according to Carlos Osornio, SVP and head of operations and service at Cambridge Savings Bank, in this podcast.
“Enhancing the client experience is at the heart of our operational transformation,” says Osornio. “We understand our clients’ needs and preferences evolve, and we continuously adapt our processes to provide…
