Lessons learned from consumerism: New approaches improve health care for employers


Innovation continues to reshape how Americans work and live, with advances accelerating across many industries, including health care. New technologies and approaches are changing how care is paid for and delivered, putting access to information at our fingertips and creating a more seamless experience.

More than a decade ago, health plans worked with employers to manage almost all health benefit decisions, leaving consumers relatively unaware of the costs. Today, for example, employers and consumers…

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