In the recent past, nonemergency medical transportation (NEMT) organizations and transportation providers (TPs) were brought together by a strictly transactional relationship. This method of running an NEMT business wasn’t, and isn’t, the best way to do this important work.
While the relationships wouldn’t be described as antagonistic, neither would one say the groups were always on the best terms – despite a shared objective of providing the best ride experience. Due to the transactional…